A Person With A Good Attitude And A Modicum Of Talent Can Be Coached And Molded Into Just About Anything In This Life That Certainly Goes Double For Customer Service Often, The Right People Aren T Currently Providing A High Enough Level Of Service Simply Because They Haven T Been Exposed To It In Their Lives, And So They Don T Realize A New Plateau Even Exists My Job, In Large Part, Is To Open People S Eyes To Their Five Star Potential, Give Them The Tools They Need To Get There, And Then Get Out Of Their Way Ted CoineWritten In An Easy To Read, Conversational Style, Full Of Real World Examples And Thought Provoking Discussion Topics, Five Star Customer Service Is A Must Read For Anyone Who Works With The Public And Even For Those Who Don T Coinetraining
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- 24 January 2017 Ted Coin